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Just nowChatbot Performance
Resolution Rate
78%
Avg. Response Time
2.4s
Common Intents Detected
Order Status
32%
Returns & Refunds
24%
Product Information
19%
User Sends Message
Customer initiates conversation
Message Preprocessing
Tokenize and clean text
Intent Detection
NLP/ML understanding
Entity Recognition
Extract key information
Dialogue Manager
Context and logic flow
Response Generation
AI-generated response
Send Response
Reply to customer